It
is an online customer service order tracking system, which
can be very effectively used for creating work orders for
any customer complaints, maintenance requests or other grievances
to be redressed in a retail store, dealership, distributorship
and other small business units who are looking to provide
post-sale customer service. This system is fully database-driven
and is capable of the following:
Recording
customer information, grievances and symptoms.
Assigning
resources to carry out tasks
Tracking
the diagnosis carried out through out the lifecycle of
the complaint
Tracking
the availability of spare parts and resources to redress
a complaint
Category-based
Maintenance services billing
Built-in
Invoicing and billing system
MIS
reports to determine number of complaints redressed, resource
planning, performance evaluation and parts ordering
Fully
integrated with our web-enabled Product catalog and Shopping
cart
Web-enabled
interface to allow customers to track the status of the
service orders
